Overview
NGODost is designed to help verified NGOs and CSR-compliant corporates discover one another, evaluate fit, and initiate collaboration within the Indian CSR ecosystem. To operate that service, we process information that is necessary for account creation, platform administration, profile visibility, verification workflows, analytics, and support.
This Privacy Policy applies to information collected through the NGODost website, user accounts, administrator tools, verification workflows, application forms, support channels, and related platform communications.
By using NGODost, you acknowledge that certain information may need to be processed so the platform can function securely, transparently, and in line with its trust and compliance objectives.
Information We Collect
Account and profile information
- Name, email address, phone number, password credentials, role selection, and login verification details.
- Organization details such as legal name, registration number, NGO type, year of establishment, CIN, CSR focus areas, preferred geographies, and designated contacts.
- Profile content you choose to publish or submit, including organization overview, mission, operating regions, and public contact details.
Compliance and verification information
- Documents and metadata submitted for verification, such as PAN, 12A, 80G, CSR-1, FCRA, registration certificates, financial statements, annual reports, and related review notes.
- Verification workflow records, including submission timestamps, review outcomes, revision requests, approval status, and administrative audit logs.
Usage, device, and technical information
- Browser type, device identifiers, operating system, approximate IP-based location, pages viewed, session activity, referral information, and feature interactions.
- Logs relating to performance, diagnostics, fraud prevention, service reliability, and platform security monitoring.
Communications and engagement information
- Inquiries exchanged through the platform, shortlist activity, notification preferences, support requests, and related message metadata.
- Email or in-platform communications sent for onboarding, verification updates, service announcements, policy changes, and account support.
How We Use Information
- Create, maintain, and authenticate user accounts for NGOs, corporates, and administrators.
- Display structured profiles, improve NGO discovery, enable shortlisting, and support CSR collaboration workflows.
- Review submitted documents, assess eligibility for verification, and maintain trust, transparency, and compliance visibility on the platform.
- Provide notifications, respond to support requests, troubleshoot issues, and improve platform performance and user experience.
- Monitor usage trends, generate ecosystem analytics, and understand adoption across categories, regions, and workflows.
- Detect, investigate, and prevent fraud, abuse, unauthorized access, security incidents, or violations of platform rules or applicable law.
- Comply with legal obligations, enforce our terms, protect our rights, and respond to lawful requests from regulators or authorities.
Profile Visibility and Platform Transparency
NGODost is built to improve discovery and trust. As a result, some information included in organization profiles may be visible to other users or platform participants where that visibility supports profile evaluation and collaboration.
Public or role-visible information may include organization name, profile summary, focus areas, locations served, verification status, and other structured details necessary to help users assess credibility and relevance.
Sensitive compliance documents, internal review notes, administrator-only logs, passwords, and security credentials should not be treated as public profile content unless the platform expressly enables such disclosure for a defined workflow.
Security and Retention
We use reasonable technical, administrative, and organizational safeguards to help protect information from unauthorized access, loss, misuse, alteration, or disclosure. These safeguards may include role-based permissions, encrypted storage or transmission, access controls, audit logging, secure infrastructure, and internal review processes.
No system can be guaranteed to be completely secure. Users are responsible for protecting their account credentials, using strong passwords, and notifying NGODost promptly if they suspect unauthorized account activity.
We retain information only for as long as reasonably necessary to provide the platform, maintain records of verification and engagement activity, comply with legal or operational obligations, resolve disputes, enforce agreements, or support security and fraud-prevention needs.
Cookies, Analytics, and Similar Technologies
NGODost may use cookies, local storage, pixels, and similar technologies to keep users signed in, remember preferences, measure traffic, understand feature usage, improve performance, and support security or abuse detection.
Browser settings may allow you to block or delete certain cookies. However, doing so can affect platform functionality, account access, personalization, or analytics accuracy.
Cross-Border Processing and Third-Party Links
Platform infrastructure or service providers may process information in locations outside your state or country of residence. Where such processing occurs, NGODost expects appropriate safeguards and operational protections to apply.
The platform may link to third-party websites, services, or documents. NGODost is not responsible for the privacy practices of third parties, and users should review those policies independently before sharing information.
Children's Privacy
NGODost is intended for organizations, professionals, and authorized adult representatives. The platform is not designed for children to create accounts or submit information directly. If you believe personal information relating to a child has been submitted inappropriately, please contact NGODost so the issue can be reviewed and addressed.
Your Rights and Choices
- Access, review, and update account or profile information, subject to platform capabilities and verification requirements.
- Request correction of inaccurate or incomplete personal or organizational information.
- Request deletion or restriction of certain information, subject to legal, contractual, fraud-prevention, archival, or record-keeping obligations.
- Manage notification preferences and, where offered, cookie or analytics preferences.
- Withdraw consent where processing is based on consent, understanding that withdrawal does not affect prior lawful processing.
- Request closure of your account, subject to any necessary retention of records for compliance, dispute resolution, or security purposes.
We may ask you to verify your identity before acting on certain requests. Some requests may be limited where information is required to maintain platform integrity, complete verification records, comply with law, or protect users and NGODost from risk or abuse.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in platform functionality, legal requirements, security practices, operational processes, or business structure. When material changes are made, we may update the effective date and provide notice through the platform, email, or other appropriate channels.
Contact Us
For privacy questions, access requests, correction requests, deletion requests, or concerns about how information is handled on NGODost, please contact the official support or privacy contact made available through the platform.
If you publish a dedicated privacy contact email, legal address, or grievance contact in future releases, this section should be updated to reflect those official details.